Terms and Conditions of Sale

Thank you for visiting our website. Please read these Terms and Conditions (“Terms”) carefully before using our services. By accessing or making a purchase through our website, you agree to be bound by these Terms and Conditions.

1. Parties to the Agreement

These Terms apply to the purchase of goods by you, the customer (“Customer,” “you,” or “your”). We are Coolcontacts, registered at Apt 30024, Chynoweth House, Trevissome Park, Truro, TR4 8UN, United Kingdom. You can contact us via email at cs@coolcontacts.co.uk or by calling our customer service line at +44 7400 107527 (“Supplier,” “we,” “us,” or “our”).

2. Eligibility

To place an order on our website, you must be at least 16 years old and legally capable of entering into binding contracts. If you do not agree with these Terms, you may not place an order.

3. Contact Lens Purchase Terms

a. Prescription Requirements: Your contact lens prescription must have been issued within the last 12 months. Additionally, your eyeglasses prescription must also be valid.

b. Accuracy of Information: You confirm that the contact lens specifications provided are accurate, valid, and issued by a qualified optician. You give us consent to verify your prescription details with your optician or obtain a duplicate if necessary.

c. Health Conditions: You agree to notify us of any relevant changes to your ocular health, and we reserve the right not to supply contact lenses if you are no longer suitable to wear them or if your optician has advised against it.

d. Contact Lens Usage: You must use contact lenses in strict accordance with the manufacturer’s instructions and your optician’s advice. Failure to do so can lead to eye infections or damage.

e. Personal Use Only: Contact lenses are for personal use only and must not be shared. Sharing contact lenses can lead to serious infections and vision loss.

f. Sleeping with Lenses: You should not sleep with contact lenses unless they are specifically designed for extended wear, and you have been assessed as suitable to do so by your optician.

4. Product Information and Accuracy

All product descriptions and images are provided for illustrative purposes only. We make every effort to ensure the accuracy of product details, but there may be slight variations in size, color, or design from time to time due to manufacturer updates.

5. Sale of Goods and Order Process

a. Order Placement: The order process is simple and involves confirming your details before submitting your order. It is your responsibility to ensure all information is correct.

b. Refusal of Orders: We reserve the right to refuse any order for reasons including, but not limited to, health concerns, incorrect prescription details, or suspected reselling.

c. Order Confirmation: A contract for the sale of goods is formed once you receive an email confirming your order. Please review the confirmation for any inaccuracies and inform us promptly if corrections are needed.

6. Payment Terms

a. Pricing and VAT: All prices on the website include VAT at the applicable rate. Delivery charges will be calculated at checkout.

b. Payment Method: Payment is required in full via credit or debit card at the time of order placement.

7. Delivery Terms

a. Delivery Timeframe: Delivery times are estimates and may vary. We aim to dispatch orders within 5 working days for UK deliveries and 7 working days for deliveries to the Republic of Ireland.

• For bespoke lens types and gas permeable lenses, please note that delivery may take up to 2 weeks, although it can sometimes be sooner, depending on availability and manufacturer processing times.

We will keep you informed of any delays and provide tracking details where applicable.

b. Redelivery: If you or your nominated recipient fail to receive your order, we may charge for redelivery.

c. Ownership and Risk: Ownership of the goods passes to you upon delivery. The goods become your responsibility once delivered.

8. Customer Responsibilities

You are responsible for providing accurate information regarding your prescription, contact lens type, and any health conditions. We will not be held liable for errors or misstatements on your part.

9. Data Protection and Privacy

We take your privacy seriously and comply with the General Data Protection Regulation (GDPR). The information you provide is handled in accordance with our Privacy Policy and Cookies Policy.

a. Data Use: We will only use your personal data for processing orders, communication, and other purposes as outlined in our Privacy Policy.

b. Your Rights: You have the right to request access to, correction of, or deletion of your personal data in accordance with GDPR.

10. Refund and Cancellation Policy

a. Right to Cancel: You have the right to cancel your order within 14 days of receiving your goods. To exercise your right to cancel, please contact us at cs@coolcontacts.co.uk.

b. Refunds: Once we receive the returned goods in their original condition, we will issue a refund within 14 days. If the goods are damaged or used, we may reduce the refund amount accordingly.

11. Limitation of Liability

We are not liable for any loss or damage caused by improper use of contact lenses or failure to follow instructions provided by the manufacturer or your optician. We are also not liable for any errors in your order unless the error is due to our fault.

12. Website Availability

We make reasonable efforts to ensure the website is available, but we cannot guarantee that it will be uninterrupted or error-free. We reserve the right to suspend or withdraw the website at any time without liability.

13. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in law, business practices, or our services. Any updates will be posted on the website, and it is your responsibility to review the Terms periodically.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: cs@coolcontacts.co.uk
Phone: +44 7400 107527