Privacy Policy

 

Coolcontacts has created this Privacy Policy to demonstrate our commitment to protecting the privacy of our visitors.

This privacy policy applies between you (the User of this website) and Coolcontacts (the owner and provider of this website). Coolcontacts takes the privacy of your information very seriously.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.coolcontacts.co.uk.

This privacy policy should be read alongside, and in addition to, our terms and conditions.

Definitions and Interpretation

  • Data: Collectively, all information that you submit to Coolcontacts via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

  • Cookies: A small text file placed on your computer by this website when you visit certain parts of the website or when you use certain features. Details of the cookies used by this website are set out in the clause below (Cookies).

  • Data Protection Laws: Any relevant law regarding processing personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national laws, regulations, and secondary legislation, for as long as the GDPR is effective in the UK.

  • GDPR: General Data Protection Regulation (EU) 2016/679.

  • UK and EU Cookie Law: Privacy and Electronic Communications Regulations 2003 as amended by the Privacy and Electronic Communications Regulations 2011.

  • Coolcontacts, we, or us: Coolcontacts, Apt 30024, Chynoweth House, Trevissome Park, Truro, TR4 8UN.

  • User or You: Any third party that uses or accesses the website. This third party is neither employed by Coolcontacts nor a consultant providing services to Coolcontacts.

  • Website: The website that you are currently using www.coolcontacts.co.uk and any subdomains of this site.

Coolcontacts is the data controller. This means that Coolcontacts determines the purposes for which and the manner in which your Data is processed.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. Cookies are used to identify repeat visits and enhance your browsing experience.

    Before the website places cookies on your device, you will be presented with a message bar requesting your consent. By consenting, you enable Coolcontacts to provide a better experience and service. You can disable cookies, but certain features may not function fully. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

Additionally, when you make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information (including credit/debit card numbers, PayPal details, Stripe details, and Google Pay details), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

We also use Google Analytics to help us understand how our customers use the Site. Google Analytics allows us to recognize and count the number of visitors and analyze their browsing behavior. For more information, visit Google’s Privacy Policy at https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

How We Use Your Personal Information

We use the Order Information we collect to:

  1. Fulfill any orders placed through the Site (including processing your payment information via Stripe, Google Pay, and PayPal, arranging shipping, and providing invoices and order confirmations).

  2. Communicate with you regarding your orders or inquiries.

  3. Screen orders for potential risk or fraud.

  4. Provide you with information or advertising relating to our products or services, in line with your preferences.

We use Device Information to:

  1. Screen for potential risk and fraud (e.g., your IP address).

  2. Improve and optimize our Site by analyzing how customers browse and interact with it.

We may also use your personal information to share new products or promotional offers, or to provide advice regarding contact lenses and the importance of regular eye health checks. To opt-out of marketing communications, contact us at cs@coolcontacts.co.uk or call us directly.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your data as described above. For example:

Additionally, we may share your details with the manufacturers of your lenses to process your order. Currently, we are a UK-only supplier, and your details will not be shared outside the UK.

We may also receive data about you from publicly available third-party sources, such as Facebook, Instagram, Twitter, and YouTube, when you interact with our website through these platforms.

We may also share your Personal Information to comply with applicable laws, respond to lawful requests, or protect our rights.

Data Security

  1. Access to your account is controlled by a unique username and password.

  2. Payment details are encrypted using SSL technology.

  3. Data is stored on secure servers.

  4. If you suspect misuse, loss, or unauthorized access to your data, contact us immediately at cs@coolcontacts.co.uk.

  5. For advice on online security, visit www.getsafeonline.org, supported by HM Government and leading businesses.

Your Rights

You have the following rights regarding your data:

  1. Right to access: Request copies of your information.

  2. Right to correct: Rectify inaccurate data.

  3. Right to erase: Request deletion of your data.

  4. Right to restrict: Limit how we use your data.

  5. Right to transfer: Request your data be moved or copied.

  6. Right to object: Object to how we process your data.

To exercise these rights, contact us at cs@coolcontacts.co.uk. You may need to provide proof of identity to prevent fraud.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete this information.

Links to Other Websites

This website may provide links to other websites. We have no control over such websites and are not responsible for their content. This Privacy Policy does not extend to your use of external websites. Please read the privacy policy of external websites before using them.

Minors

The Site is not intended for individuals under the age of 16. Please obtain permission from a parent or legal guardian before submitting any personal information.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. If we expand or reduce our business, user data may be transferred. We will take steps to ensure your privacy is protected.

Contact Us

For more information, contact us by email at cs@coolcontacts.co.uk or by writing to:

Coolcontacts, Apt 30024, Chynoweth House, Trevissome Park, Truro, TR4 8UN, United Kingdom.

You can also contact us via the phone number or contact form available on our website.