CANCELLATION & RETURNS

Coolcontacts will issue a full refund or replace your contact lenses where:

Reason 1: The contact lenses you received was the wrong specification

Reason 2: The contact lenses received are damaged or faulty

Reason 3: The item/s are returned by Royal Mail back to coolcontacts and marked as undelivered

Reason 4: You would like to withdraw or cancel your order with us for whatever reason.

You bear the return postage costs for Reason 4. Please note for cancellations made after lenses have been dispatched, you will have to bear the return postage costs.

Please provide proof of postage after returning items so that we can also refund this also to you (Reason 1 and 2 only). We may refuse to accept future orders from those who have made previous claims for non-delivery of goods

You must return all item/s in its original packaging and unused within 21 days with your delivery note/invoice

A full refund is provided once we receive the item/s to the original debit/credit card or other method of payment used like PayPal

All refunds will be made within 1 week after receiving item/s

If items received are damaged or has not arrived from Royal Mail, you need to sign a claims form from Royal Mail before we replace the items or refund you.

In all situations please contact us immediately via our UK mobile contact number or via cs@coolcontacts.co.uk

FOR RETURNS: SO, HERE IS WHAT YOU DO:

1: Please provide your name/address/telephone and reason for the return to the following email address:  cs@coolcontacts.co.uk

2: We will provide you with our returns address based in Redbridge Essex.

3: Please return items via recorded delivery.

4. Goods must be returned within 21 days of your communication with us.